Storage Advisor
We're here to help!
1. What can I store in my storage room ?
You can store furniture, home contents, business stock, archive records, collectables... the list is virtually endless. The only things you won't be permitted to store are:
- Hazardous materials - e.g. explosives, flammables
- Illegal goods - e.g. firearms, etc.
- Animals / plants / foodstuffs (unless unopened jars or tins)
2. How much does it cost ?
The cost of a Storage Room depends on the size that you will need. With several sizes from 5 X 10 units to large 10 X 25 units, you will always be able to rent the right size unit for your need. Use our estimator to work out the room size you'll need, or ask a member of staff for help. We'll then provide you a quote for that unit size, but we're confident you'll be pleasantly surprised by the low cost. See pricing here
3. Are there any hidden extras ?
The price you are quoted is the price you will pay for the unit Rental. It includes all costs such as rates, service charges, maintenance, utility bills. You may want to have insurance in place for your goods in the Storage, and you will need a padlock for your room. Padlocks are available for sale.
4. How often do I pay you ?
At the start of the Storage Room rental we will charge you for the first month, and then will charge you every month from then, payable in advance. We require 10 days notice of your vacation of the unit, and will refund to you any pre-paid rental amounts.
5. How often can I access my goods ?
You can access your goods as often as you like during business hours, 7 days a week, completely free of charge.
6. Do I need to have insurance ?
No but we recommend you have insurance on valuable goods put in to your storage unit. We recommend that you insure your goods to the same value as would be quoted on your household insurance policy, or within your commercial contents policy.
7. How do I pay for my storage ?
We can accept payment by Debit Card, Credit Card, check or Money Order. Most customers opt to set up an automated payment method to avoid missing rental payments.
8. Why do I need my own padlock ?
Padlocks on storage rooms are the first level of security for your goods. By purchasing a brand new padlock (a full range is available) you can be sure that no-one else has a key to the room, and the room is kept locked at all times
9. Where can I get packing materials ?
We have a wide range of boxes and packing materials available. Various sizes of boxes, including hanging wardrobe cartons, bubble-wrap, packing paper, tape, plastic furniture covers. For more details see our Packing Materials section.
10. What is the smallest unit ?
We start from 50 Sq. ft. (5ft x 10ft). Ideal for students' summer storage or for storing about 15-20 boxes, and are a very low cost storage option.
11. Are your Storage Rooms insulated ?
Yes, our modern buildings are well insulated, and provide excellent ambient temperatures throughout the year.
12. Are the units big enough to fit tall items ?
Our units are sufficiently high to store nearly all household and normal commercial items.
13. Can I move in today ?
You can move in immediately. We will need to complete our simple rental agreement, and take payment of the rental deposit (one month), plus the first month's rental, and you can begin putting your goods in to the room right away. We do require a photo ID at the start of the rental.
14. What if I find I need more space (or less)?
At any time you can transfer to another room (subject to availability), or of course you can simply rent an additional room for as much or as little time as you wish.
15. How secure is the Storage Center ?
Security is provided at several levels. Firstly each storage room is individually padlocked, with you being the only key-holder to your room. CCTV is located inside and outside the building, monitoring all entrances and exits. The Center is dual alarmed, for intruders and fire detection. Finally, during opening times we have management permanently on site, monitoring all movements within the center, with all visitors logged in and out of the building.
16. How much notice do I need to give ?
You can remove your goods at any time. We require 30 days notice of your intention to leave, by mail, fax or e-mail. When you vacate your room we will calculate the amount of deposit and unused rental that is to be returned to you.
17. What is the minimum time I can store with you ?
30 days.
18. Once I've signed, how long can I rent it for ?
You can rent the room for a a month, a year or as long as you like. You pay every month, and when you vacate any unused rental will be returned to you.
19. Do I have to sign a lease ?
You sign a very simple agreement for a unit rental. Our staff will talk you through the agreement, and its terms.
20. How can I get my goods to the Storage Center ?
You can bring your items in by your own car or van - we have plenty of parking space. Or to rent a U-Haul, visit www.uhaul.com. Our Center staff will be happy to recommend moving or removal companies, based on their own experiences of who's good and well priced.
21. Do you provide moving services or vans for hire ?
No. the Center staff will be happy to recommend moving or removal companies, based on their own experiences of who's good and well priced. Please ask staff for details.
22. Do you have hand-trucks available ?
Hand-trucks and carts are freely available at all our Centers for customers' use. Your goods can be wheeled from your car or van straight inside your storage room.
23. Can I get large items to my Storage Room ?
Yes, aisles are wide, with easy access for large items, which can be easily moved around on our carts.
24. What do I do if I have a problem in the Center ?
A trained member of staff is always available during business hours, and will be happy to help in any way they can.